Private Jet Rentals On Demand

Frequently Asked Questions

• Can I adjust my departure time after booking my private jet flight?

  Yes, private jet departures can be flexible, but not always guaranteed. Most operators allow a 30-minute to two-hour window, and departure time changes may be possible as long as they don’t exceed crew duty limits or disrupt the next scheduled flight. We recommend requesting adjustments as early as possible for the best chance of accommodation.

• What kind of inflight catering is available on a private jet?

  Other than the standard snacks and drinks, you can order local cuisine options for your catering on board. In short, anything that doesn’t need to be cooked can be ordered; hot food must be precooked then warmed on board.  

• Are pets allowed on charter flights?

  Yes, pets are often allowed on private jets, subject to certain guidelines and regulations. Most operators welcome well-behaved pets onboard, but it's important to inform us in advance about your intention to bring a pet. We can provide details on any specific requirements, such as travel crates or documentation, to ensure compliance with aviation and customs regulations.

• Are private jets wheelchair accessible?

  There are many aircraft which are wheelchair accessible. Most of them are large jets or above and have a straight aisle. If the jet has a zigzag aisle – like the Falcon 900 – it will be difficult to maneuver the wheelchair onboard the aircraft. You’ll also need the right type of wheelchair; many motorized wheelchairs won’t fit and can’t be collapsed. If this is the case, you’ll need a smaller, temporary wheelchair. Some aircraft operators have smaller wheelchairs that can be used.

• Is Wi-Fi Available on the Aircraft?

  Yes, many private jets have Wi-Fi, and more operators are offering it as an added service with no additional charge. Some operators, particularly on international flights, charge on a per-megabyte basis. If connectivity is important to you, please let us know, and we will provide you with aircraft options that are equipped with Wi-Fi at no additional cost when possible.

• Can I book a one-way flight or do I have to charter round-trip?

  You can absolutely book one-way. We offer one-way charters, round-trips, and even multi-leg itineraries. One-way pricing is common, and if your jet repositioning creates an empty leg opportunity, we might even pass along savings. Flexibility is a key benefit of flying with us – tell us what you need and we’ll arrange it.

• What is the cancellation policy of a charter flight?

  At Paramount, all cancellation fees are based on the operator’s requirements, and in unfortunate situations where a client must cancel a flight last minute, we do our best to encourage the operators to refund our clients anyway. However, there is no guarantee that the operators will abide by our request. That said, Paramount will never charge you cancellation fees unless the operator charges and/or collects cancellation fees. 

  As a general rule, all booked one-way flights, empty legs, and flights booked during peak periods come with a 100% cancellation fee. Round trip Cancellation penalties usually begin at 1 to 2 weeks before departure at 50% of the flight amount. 80% of the flight amount if cancellation occurs within 48 hours of departure and 100% of the flight amount if cancellation occurs within 24 hours of the departure time. Some VIP airliner operators require a 25 to 50% non-refundable deposit upon booking. 

  
  

• Are there additional fees beyond the initial charter cost?

  There can be additional fees beyond the initial charter cost but in most cases, there are none. Our private jet charter agreements are inclusive of all costs except incidental items, such as pet accident cleaning fees, de-icing fees, and Wi-Fi fees when applicable for example. Operators are pretty strict about passengers damaging their aircraft interior, which can incur significant additional fees. If all goes as planned, there are usually no ancillary fees associated with the charter. Less than 1% of our charters incur additional fees beyond the initial charter costs.